Is your AC making a strange noise? Has it stopped working completely? When you need HVAC service or repair in Watkinsville, it's important to know how to identify trusted service companies in your area. Avoid repair scams and find reliable professionals with these shopping tips.
Many people turn to the internet when they need help fast. There are several great sites online where you can check consumer ratings and reviews. The Better Business Bureau is one of those sites that allows users to submit complaints. Companies also have the opportunity to address and resolve complaints on the BBB site. This is a great resource for first-hand customer experiences. You can also find reviews on Google, Angie’s List, and other social media platforms, but always take negative reviews with a grain of salt.
A legitimate business should have three important credentials: a business license, business insurance, and a professional affiliation. A business license number is registered with your local or state licensing board. You can verify this by calling your local authorities. Business insurance protects you and your property in the event a technician damages your property or incurs an injury on the job site. Ask about professional affiliations with organizations like the Air Conditioning Contractors of America (ACCA). These groups vet businesses and hold them accountable to a set of standards that promote sustainability and industry innovations.
As you narrow down the choices on your list, pick up the phone and call to inquire more. If you're calling after hours, do you get an automated machine or an actual person? Take note of how long it takes for someone to get back with you as well as how soon they can come out to evaluate your situation. This is especially important during periods of extreme weather and when your family is involved.
Always ask for an estimate up front and in writing on an official form with the company letterhead. This is important not only for comparison shopping but also for competitive pricing. Some companies will try to meet or beat official estimates from other HVAC contractors in Watkinsville in efforts to gain your business and trust. Before approving any work, however, always get it in writing and read all the fine print.